Increased Error Rates

Incident Report for WhatConverts

Resolved

All available call recordings have been processed and restored.

Posted Mar 01, 2017 - 09:22 EST

Update

Call notifications are now processing. The recording backlog is currently being processed.

Posted Feb 28, 2017 - 17:02 EST

Update

Tracking script delivery and call routing have been resolved. We are still working on call notifications and recording processing.

Posted Feb 28, 2017 - 16:05 EST

Identified

We are currently experiencing intermittent issues with call notifications, call recording processing, call routing (small percentage of calls), and tracking script delivery. This is a result of the issues with Amazon S3 in US-EAST-1.

An update will be provided as soon as we have more information on a fix.

Posted Feb 28, 2017 - 14:34 EST