Status Update: Resolved (Partial Outage)

Incident Report for WhatConverts

Resolved

Incident Duration: Jan 21, 01:27 EST – Jan 21, 07:39 EST

Status: All Systems Operational

Summary: We have resolved a partial system outage that caused significant performance degradation for some users. The issue was identified as a performance bottleneck resulting from an unusual increase in traffic on our servers. Our team resolved the incident by targeting and isolating the source of the traffic and clearing the associated database backlog.

All services have returned to baseline performance. We are continuing to monitor the environment to ensure continued stability.

Posted Jan 21, 2026 - 14:12 EST

This incident affected: Lead Processing and Call Routing.